Introduction
Facility Management Company: Facility management (FM) is vital to any business, no matter the size. From maintaining a clean and organized workspace to ensuring optimal equipment functionality, facility management is crucial in maintaining smooth operations and a productive working environment.
For business owners, finding the right facility management company in the Philippines is an important decision, as it can impact the organization’s bottom line. Knowing the right questions to ask when searching for a reliable facility manager could help them make informed decisions before signing a contract with an FM provider in the Philippines.
In this comprehensive guide, XISCO lists the questions you should answer before finalizing your partnership decision.
Important Things To Ask Before Partnering With a Facility Management Company
What Are the Exact Services They Offer?
Understanding the full scope of services provided by top facility management companies in the Philippines is essential. Beyond basic maintenance tasks, inquire about specialized services such as heating, ventilation, and air conditioning (HVAC) maintenance, landscaping, janitorial services, security, pest control, and waste management. Ensure the company can meet all your facility’s needs to avoid the inconvenience of engaging with multiple service providers.
One company that provides comprehensive FM solutions is XISCO. We cover everything—from basic janitorial services to complex maintenance solutions. As a one-stop shop for facility management services, we can help you cover all your bases and streamline your facility management.
What Portion of Their Services Are Self-Performed, and Which Are Subcontracted?
It is crucial to know whether an FM provider in the Philippines self-performs most of its services or relies heavily on subcontractors. While subcontracting isn’t inherently negative, it’s essential to assess the quality control measures in place and the level of oversight the company maintains over subcontractors. Inquire about the subcontractors’ qualifications, certifications, and adherence to industry standards to ensure consistency and reliability in service delivery.
As a leading facility management company, XISCO self-performs the majority of our facility management services, including cleaning services, technical services, security services, food services, property management services, and pest control services.
Do They Have a Strategy for Sustainability and Cost-Saving?
Efficient facility management goes hand in hand with sustainability and cost-saving initiatives. Ask potential partners about their strategies for energy efficiency, water conservation, waste reduction, and environmentally friendly practices.
We recommend asking about past projects or case studies where the facility management company has successfully implemented sustainable solutions and achieved cost savings for their clients. You can also ask if your future FM partner can conduct energy audits efficiently and accurately.
Have They Worked With an Organization Your Size?
Experience working with organizations of similar size and complexity is important. A facility management company familiar with the unique challenges and requirements of your industry and facility type is better equipped to deliver tailored solutions.
We suggest requesting references from clients with similar profiles to gauge the company’s track record and assess its ability to scale its services to meet your organization’s needs. It would also be beneficial to inquire about the company’s approach to maintaining flexibility and responsiveness.
Do They Leverage Technology for Their Processes?
Technology plays a crucial role in modern facility management practices. A company that knows how to leverage technology for various tasks, such as asset tracking, work order management, maintenance scheduling, and predictive analysis, can benefit your organization by streamlining facility management processes.
Most leading facility management companies have their own FM technology. At XISCO, our software, XISTEM, is specially designed to allow facility managers to oversee management tasks wherever they are. It allows seamless synchronization of all FM activities for soft and hard services, centralizes records and reports, and provides real-time updates on task and asset conditions. Best of all, XISTEM is a non-invasive, web-based system.
Are They Accredited and Certified?
Accreditations and certifications validate a facility management company’s expertise and commitment to industry best practices. Look for certifications such as ISO 9001 for quality management systems, ISO 14001 for environmental management systems, ISO 45001 for occupational health and safety management systems, or TESDA certification for technical practices.
As one of the most reliable facility management companies, XISCO collaborated with TESDA to create the Competency Standards for Facility Cleaning and Disinfecting Level II. This is proof of our expertise in the industry and shows our dedication to developing high-quality facility management solutions for all our clients.
Do They Provide Regular Training, Seminars, and Workshops to Their Team?
A well-trained workforce is essential for delivering high-quality facility management services, so you must find a facility management company in the Philippines that organizes training programs, seminars, and workshops for its employees.
At XISCO, we have an internal trainer for all departments, including sanitation, electrical works, plumbing, and facility management. We organize training depending on industry changes and the level of team performance. Aside from internal training, we support our crew in attending TESDA courses.
Do They Offer Custom Solutions for Each Organization They Work With?
Facility management needs vary widely depending on industry, facility type, geographic location, regulatory requirements, and organizational goals. A one-size-fits-all approach may not adequately address your specific requirements or maximize the value of your investment.
FM providers like XISCO offer tailored solutions to meet the unique needs and objectives of different companies. We conduct thorough assessments, develop customized service plans, and implement flexible contract terms to accommodate your needs and budget constraints.
How Do They Keep Up With the Evolving Compliance Landscape?
Regulatory compliance is a critical aspect of facility management, with laws, regulations, codes, and standards continually evolving at the local, state, federal, and international levels. Ask about the facility management company’s approach to staying compliant with relevant regulations and standards applicable to your industry, facility type, and geographic location.
Conclusion
Selecting a facility management company in the Philippines is a crucial decision that can significantly impact your organization. By asking the right questions outlined in this article, you effectively evaluate your potential partners, mitigate risks, and make informed decisions that align with your organization’s goals.
One company that specializes in providing curated FM solutions is XISCO. We’ve been in the industry for more than 30 years, providing exceptional facility management services from cleaning to property management. Book an appointment with us, and let us discuss what facility management plans will work for your business.